Returns & Exchanges

 

AT WHITE OAK
We stand behind our products and want you to be satisfied with them.
We always do our best to take care of our Customers – dealing with all situations fairly and responsibly.
If you have received a damaged or defective item, please Email Us at info@whiteoakcollection.com and we will solve the issue right away.

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT. We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires. We can assist you in finding something new if your purchase doesn’t work out.

ADDITIONAL RETURN INFORMATION: 

  • We only offer STORE CREDIT for returns. We don’t issue refunds back to your method of payment.
  • The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping cost.
  • We DO NOT send return labels, so you can send the item back however you prefer.
  • Merchandise must be returned within 21 days from the receive date.
  • Merchandise must be unwashed and unworn and the tags must be included.
  • Original invoice must be included in your return package. If you do not have your original invoice, you can print out your order confirmation email or go to your customer profile on our Website and print out your order summary.
  • Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
  • Sale Items are FINAL SALE
  • All accessories are FINAL SALE
  • We do not hold items for returns or exchanges.
  • Please allow 3 business days for return processing.
  • Preorders items may ship separately.
  • Any returns past the policy will not be accepted or store credited.

Exchanges

  • Exchanges must be the same item, but different size request.
  • We are not able to exchange for different items.